Family Health Plan Insurance TPA Limited (FHPL), incorporated in the year 1995 and licensed by IRDAI in the year 2002 is today one of the largest and most reputed IRDAI Licensed Third Party Administrator (TPA) in the country. FHPL with its Registered and Corporate office at Hyderabad has presence in over 55 locations and 25 states Pan-India. FHPL caters to the needs of Health Insurance benefits administration for Individual customers, Corporate clientele, State/ Central Government sponsored Health schemes. FHPL is the first licensed TPA to be certified with ISO 9001:2008 for quality standards and processes, ISO/IEC 27001:2013 for Information Security standards. Driven by its ambitious goals and continuous innovation in processes and technology, FHPL has developed and launched its own Mobile App ”FHPL Mobile Sparrow”, thereby setting the industry benchmark. FHPL Mobile Sparrow is accessible on all IOS and Android devices providing a comprehensive range of services like access to policy wordings and benefits, e-cards, network hospitals, claims and many other features. FHPL superior and proven customer service approach and structured processes including regular updates through SMS, E-mails, app and portal notifications & alerts at all stages of claims processing, sets FHPL on top of the industry as architects of contemporary healthcare benefits administrator.
FHPL has a strong and highly experienced management team, over 150 qualified medical personnel and expert work force across locations Pan-India. FHPL has a centralized multi-lingual 24/7 call center efficiently handling a call volume of over 12 lakh calls. FHPL has an in-house IT development team, specialized in designing and development of Claims management application for efficient and faster benefits administration processing with all the necessary validations as per specific policy benefits, under highly secured environment strictly adhering to ISO 27001:2013 standards. FHPL has a range of allied healthcare and wellness service offerings focused on delivering a holistic set of services to our members. The constant increase in our number of clients is a testimonial to our consistency and endeavor to render services par excellence. Today, FHPL takes pride in its spectacular growth having touched over 56 million lives across the segments we service.